How to implement CRM Solutions for more productivity, profit and performance?
Pedagogies of CRM: Like what is CRM, etc. :
http://en.wikipedia.org/wiki/Customer_relationship_management
http://www.cio.com/article/40295/ABC_An_Introduction_to_CRM?contentId=40295&slug=&
CRM and incresing ROI are in great demand:
http://www.cio.com/article/40295/ABC_An_Introduction_to_CRM?contentId=40295&slug=&
Customer as a Market:
http://www.amrresearch.com/Content/View.asp?pmillid=21574
Saas CRM:
http://www.cio.com/article/378313/Five_Best_Practices_for_Implementing_SaaS_CRM?contentId=378313&slug=&
On Demand CRM by Saas:
http://www.cio.com/article/29093
Microsoft Dynamics CRM 4.0:
http://www.microsoft.com/dynamics/crm/default.mspx
SAP CRM:
www.sap.com/crm.
http://www.sap.com/solutions/business-suite/crm/crmondemand/index.epx
http://www.sap.com/solutions/business-suite/crm/index.epx
http://www.sap.com./solutions/business-suite/crm/newsevents/press.epx?pressid=6250
Some truths about on demand CRM:
http://www.cio.com/article/16546/The_Truth_About_On_Demand_CRM
How to integrate CRM:
http://www.cio.com/article/144100
http://www.cio.com/article/23507/The_Quest_for_Customer_Data_Integration
How to increase Call Center CRM productivity:
http://www.cio.com/article/144100
CRM Using Cellphone:
http://www.cio.com/article/342763/Inside_Pitney_Bowes_Choice_for_a_Mobile_CRM_ERP_Solution?contentId=342763&slug=&
Oracle CRM:
http://www.oracle.com/applications/customer-relationship-management.html
http://www.oracle.com/applications/crm/index.html
http://www.oracle.com/go/?&Src=5634318&Act=86
Peoplesoft:
http://peoplesoft.ittoolbox.com/topics/t.asp?t=388&p=388&h1=388
Peoplesoft has become: Oracle Peoplesoft:
http://www.peoplesoft.com/corp/en/public_index.jsp
Oracle CRM on demand:
http://www.oracle.com/webapps/dialogue/dlgpage.jsp?p_ext=Y&p_dlg_id=6302063&src=5639071&Act=63&sckw=NA05070215C21.GCM.8025.230.oracle+crm.br
Other major organisations are:
Sieble (Taken over by Oracle):
Amdocs:
Salesforce.com:
Chordiant:
About Gartenr study on IT And CRM:
http://en.wikipedia.org/wiki/Gartner
Customer Intelligence:
http://www.crm2day.com/customer-intelligence/
http://en.wikipedia.org/wiki/Customer_Intelligence
coming more.
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